Frequently Asked Questions

Are the fabrics see-through?

No. Velora skirts and dresses are selected with modesty and coverage in mind. Product-specific details are listed in each item description.

Where do you ship?

We ship with DHL from Germany to addresses within Germany and across the EU.

Orders are shipped every Thursday and Friday.

Germany: €7 fixed shipping fee
EU countries: €18 fixed shipping fee

For estimated delivery times and further details, please see our Shipping Policy.

How do I track my order?

Once your order has been shipped and handed over to DHL, you will receive a tracking link by email.

Can I return an item?

Yes. Eligible items can be returned within 14 days in accordance with our withdrawal and return conditions.

Customers are responsible for the direct return shipping costs for standard returns. Different rules apply if an item is defective or incorrect.

Please see our Withdrawal Instructions and Returns Policy for full details.

Where can I find the size guide?

The measurements and sizing information for dresses are listed individually in the description of each dress.

Please check the product description carefully before placing your order.

Where can I find the care instructions?

Please check the care instructions listed below each product before washing or ironing.

⚠️ Some items must not be ironed, as heat may damage the fabric or change its shape.

How can I contact you?

You can contact us through our Contact Page or by email.

You can also message us on Instagram at @velorashop.de.